Role: Customer Service AdvisorLocation: Perth (Hybrid after initial training)ContractLength: 3 months, with the potential for extensionPay Rate: £13.14 per hour (£23,900 per annum)Hours: Minimum 35 hours per weekParking: Free parking available! Shift Pattern: Flexible to work 5 days over 7, Monday - Friday between 8:00am - 8:00pm, and weekends between 8:00am - 6:00pm on a rotational basis. Includes 1 full weekend shift every 7 weeks, 10 late shifts (12:00pm - 8:00pm), and 10 early shifts (8:00am - 4:00pm) over a 14-week period.Successful candidates will need to pass both a disclosure and credit check.Key Responsibilities:
* Handle inbound calls, directing customers to the correct department to enhance their experience and reduce call transfers.
* Manage a high volume of calls, averaging 100 calls per day, with each call lasting around 2 minutes.
* Use a scripted set of questions to assess customer needs and route them accordingly.
* Update systems with call details for demand analysis and tracking.
Key Skills and Requirements:
1. Previous customer service experience.
2. Strong customer focus with an empathetic approach.
3. Proficient in PC use with excellent data entry skills.
4. Excellent written and verbal communication skills.