Position Summary
Why join our team?
The B2B Operator team is part of the spine of Samsung’s B2B Division. Reporting into the Head of B2B Operator, the account teams span the UK’s leading Mobile Network Operators (MNOs) and collaborate with counterparts across our consumer business to engage with our partners, align strategic objectives and build collaborative plans to drive revenue growth!
The B2B Operator team is regularly looked-to by our European and HQ teams as a source of best practice, with Channel initiatives that push the ‘Never Been Done Before’ agenda and champion cross-divisional collaboration!
We benefit from a diverse team with varied backgrounds, but share the same drive to learn, grow and deliver success for our accounts, the B2B Operator team and in our personal career ambitions.
Role and Responsibilities
Your key responsibilities
Customer:
1. Lead Samsung’s strategic engagement into one of our largest mobile channel partners
2. Grow the commercial and personal business relationships in the channel driving increased revenue streams through delivering true business transformation solutions across both the Small Business (SME) and Large Enterprise business segments.
3. Expand the Samsung’s value position as strategic alliance partner
4. To cement Samsung as a strategic business partner across the channel’s Enterprise business from SME/SOHO/Mid Market, Large Enterprise, Public Sector and Global Accounts – with clear objective business plans in each segment.
5. Ensure Samsung has strong partnership relationships with all strategic and operational leaders across the channel.
6. Drives the sales strategy to maximise growth opportunities for the business, including the identification of new business channels.
7. Understand the customer’s business plan and aligns to the Samsung business model and value chain and carries out periodic reviews with the customer.
Commercial:
8. Drive profitable business growth through a clear understanding and management of financial objectives
9. Own the internal Commercial Planning process for Smartphone, Tablet & PC on your account
10. Meet and exceed Performance Vs Quarterly/Half and Annual targets
11. Carry out regular planning and analysis to find opportunities and gaps and provide solutions to our customers that ensure a positive return on investment.
12. Lead complex negotiations involving senior customer partners.
13. Analyse customer and market data to identify growth opportunities and create plans to implement and deliver growth
14. Create & develop a customer Joint Business Plan (JBP) that elevates the quality of the partnership and deepens customer engagement. Commercialise with clear joint goals and important metrics
People:
15. Lead 2x direct reports in their direct contributions to the account’s performance
16. Support their ongoing development, career ambitions & growth areas to create a successful account team
17. Align cross-functionally with internal collaborators to ensure Samsung’s strategy is delivered
18. Navigate the organisation to create and deliver coordinated initiatives to drive value growth for Smartphone, Tablet, PC & Ecosystem categories
19. Organise, lead and motivate an extraordinary Samsung team to exceed on their objectives and drive consistent excellent engagement into the channel
20. Network and promote collaboratively with all internal resources and be the voice of the customer/knowledge expert into Samsung.
What we need for this role
To be successful, you will possess the following skills and attributes:
21. Individual will demonstrate structured process and procedures to promote Samsung as a technology partner to major end customers.
22. Individual will be able to deliver sustained P&L growth in each segment with the customer – meeting/exceeding budgetary targets with structured commercial planning
23. Strong ability in planning and forecasting, with a highly analytical and numerical attitude
24. Strong capability using MS Office – with a weighting towards MS Excel & PowerPoint.
25. Strong ability to present in senior customer & internal forums
26. Confident leader in customer engagement
27. Strong leadership and people management skills
28. Resilient and able to adapt in a dynamic, ever-changing business environment
What does success look like?
29. Delivery of the Management Plan and positive performance versus agreed commercial critical metrics
30. Development of a strong talent pipeline for Samsung UK and clear growth and development plans being implemented for your team
31. Positive responses to internal feedback surveys and 360 feedback forums
32. Clear evolution of customer engagement and strategic alignment – customer feedback
33. Being well settled into life at Samsung from a people, process and cultural perspective. Being an active contributor in group forums and ensuring your team’s views are well represented.
Skills and Qualifications
Benefits of working at Samsung include
Regular
34. Hybrid working - 3 days in the office and 2 days at home per week
35. Bonus scheme linked to individual, team and company performance
36. Car allowance
37. private medical – family cover
38. Income protection
39. Enhanced pension contribution
40. Three volunteering days each year
41. Flexible benefit portal and contribution of £55 per month - including travel insurance, gym membership, season ticket loan, Tastecard, dental insurance and more
42. Holiday - 25 days plus bank holidays and an additional day off for your birthday
43. Access to discounts on a wide range of Samsung products
44. Access to a discount shopping portal
A note on equal opportunities
We are an equal-opportunity employer and value diversity at our Company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
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