Job Description
Working for an established Health Care sector provider, our client opened their UK office in 2019 and are looking to appoint an experienced IT Support Analyst as part of their continued growth plans.
This role is based near Bracknell, RG post code.
You will be reporting to the UK Operations Manager, but will also work closely with the Head Office IT Team, based in the United States.
IT Support Analyst Responsibilities:
The IT Support Analyst is a critical member of the IT team, responsible for supporting local and remote users in a fast growing company with 24/7 operations. This position will provide initial contact for internal company employees seeking assistance and support of computer hardware, software applications, and other various desktop devices. This hands-on position will support employees at office near Bracknell, plus users working out of their homes. This person will have the opportunity to make a positive impact on the department and organization since this role is very visible within the company.
IT Support Analyst – Duties in this role include:
1. Process new hire requests, image and deploy laptops to new hires and perform IT onboarding
2. Process off-boarding requests, asset recovery, and machine reimaging
3. Monitor and triage incoming tickets in the IT Helpdesk Ticket Queue
4. Provide timely response to all issues, update internal customers on status
5. Research technical solutions in department specific applications
6. Troubleshoot, diagnose, and repair desktop, laptop, and mobile issues
7. Follow up with end users, provide feedback, and see problems through to resolution
8. Document procedures and develop end user instruction
9. Install, configure, repair and maintain computers, desktop operating systems, software, and peripherals
10. Troubleshoot network and remote access connectivity issues
11. Knowledge of iPads, iPhones, Android a plus
12. Software and Application Support
13. Keep up-to-date records on all IT related hardware and maintain the inventory database and related records
14. Ensure license compliance
What You Need for this Position
15. Hands on IT Helpdesk & Desktop experience required
16. Ability to support Executives and their Executive Admins
17. Be able to communicate articulately in both verbal and written communications
18. Must be confident in your technical abilities and be able to communicate effectively with a non-technical end user community
19. High energy and ability to work independently in a very fast growth environment
20. Extensive knowledge and hands-on experience with Microsoft operating systems, desktop/laptop deployment and imaging solutions, Microsoft Office Suite, Microsoft Office 365
21. Ability to effectively and efficiently troubleshoot hardware and software issues
22. Solid understanding of networking, and its use in a typical corporate environment (e.g. TCP/IP, DNS, DHCP, VPN)
23. Excellent customer service skills
24. Self-sufficient, self-managed, self-motivated, must be effective working independently
25. Must have good people skills, working directly with end users both in person and on the phone
Education and Certifications
Minimum AA degree in Information Systems, related field, or equivalent experience
Microsoft MCP, MCDST, MCSE or MCITP, HDI Support Center Analyst or HDI Desktop Support Technician are a plus
Microsoft certifications a plus
Package:
Basic salary up to £47,000 plus benefits