Customer Service Executive
Hybrid working 3 days in the office and 2 days from home.
Pertemps are recruiting for a Customer Service Executive on behalf of our award-winning client based in Burton-Upon-Trent on a full-time permanent basis.
Salary: £22,790, rising to £25,355 after probation.
Working 37.5 hours per week but must be able to work every other Saturday and Sunday with days back in the week.
Monday to Friday on a rota | between 9am – 6pm
Shift 1 – 9.00am – 5.00pm - Shift 2 - 10.00am – 6.00pm.
Saturdays - 9am - 5pm (Home Working)
Sundays - 10am to 4pm (Home Working)
Main duties:
* Answer incoming calls from customers ensuring all their requirements are met within agreed service levels.
* Admin duties – understanding the customer’s needs and liaising with departments to ensure we can meet the customers requirements.
* Action cancellations in line with company processes.
* Dealing with travel concierge requests which include pre/post night stays, rail tickets and UK transfers.
* Handling late booking requests.
* Assist with Customer Relations issues and call outs in particular any changes to customers arrangements ensuring they have all the correct revised information.
* Ad-hoc queries and requests from within the Customer Service team and other teams within the Contact Centre
About you:
* Previous experience within a Customer Service environment
* Ability to work in a fast-paced environment with the ability to prioritise own workload
* Excellent communicator both verbal and written with good attention to detail
* A good team player whilst able to work on own initiative
* Problem solving abilities with a pro-active approach and a positive attitude
* Good IT skills
Benefits:
* 27 days holiday plus bank holidays
* Holiday buy, option to purchase up to an additional 5 days leave
* Up to 60% discount for you and friends and family on our award-winning holidays!
* Career Pathway, as the company grows, we want you to grow with us.
* Employee Assistance Programme
* Access to a virtual dentist
* Discounts from leading high street retailers, travel and entertainment companies
* Pension Scheme & Life Assurance
* Annual and quarterly team recognition awards ceremony
* Social events, Christmas party, summer party, quizzes etc
* Cycle to work scheme
* Discounted gym membership
* Health & wellbeing programme
* Refer a friend programme
If this sound like the perfect role for you click apply now for an immediate review.