Shropshire Council are seeking an IPS Quality Officer to support the delivery of a high-quality IPS service across Shropshire, Telford & Wrekin. You will work closely with the Senior IPS Specialist and the wider Enable team to ensure their services adhere to the highest standards of compliance and quality assurance, as well as manage data, performance monitoring, and feedback mechanisms to continuously improve their service.
Pay: £15.43 p/h
Location: Your primary work base will be New Zealand House, Shrewsbury with the requirement to also work from community bases.
Contract: The post is Fixed Term until 31.03.2025, for 21 hours per week.
Hours: Normal office hours are 7am - 7pm Monday - Friday and 8am - 1pm Saturday with a minimum lunch break of 30 minutes. Occasional work may be required,
Key Responsibilities:
Compliance & Quality Assurance:
Develop and monitor quality assurance systems in line with IPS Fidelity standards.
Coordinate document collation, appointments, and itineraries for Enable Fidelity Reviews and Contract Review Meetings.
Ensure all quality assurance documentation is in place and accessible.
Produce key performance indicator reports and present them in various formats.
Collect and integrate client feedback to drive service improvements.
Data Assurance:
Maintain electronic data storage systems and produce regular monitoring reports for internal and external stakeholders.
Present data at team meetings and monitor client equ...