Call Handler
Location: Strood (moving to Gun Wharf, Chatham in 2025)
Are you experienced in handling calls and supporting vulnerable individuals?Are you flexible and open to working on a rotating shift pattern?Do you want to be part of a team that makes a real impact in the community?
Shift Pattern: 4 shifts on, 4 shifts off (inc night shifts) covering 24/7, 365 days a year.
About the Role:
As a Call Handler in the Monitoring Control Centre, you will be at the heart of ensuring the safety and wellbeing of vulnerable individuals, public spaces, and commercial properties. You will play a key role in operating telecare and CCTV monitoring services, responding to emergency calls, and coordinating with various agencies when action is needed.
Key Responsibilities:
Assistive Technology Monitoring:
* Respond to incoming assistive technology calls, providing reassurance and support to vulnerable users, such as elderly or disabled individuals.
* Summon emergency assistance when necessary and document all actions taken.
* Conduct equipment tests and report system issues as needed.
CCTV Monitoring:
1. Monitor CCTV systems, keeping a vigilant eye on public areas and partner sites for any suspicious activity.
2. Manage cameras, document incidents, and escalate issues ...