Eden Scott's client a leading financial services company dedicated to providing top-notch mortgage solutions to their valued clients. Who have a strong presence in Edinburgh and pride themselves in commitment to excellence, integrity, and customer satisfaction.
As a Customer Services Mortgage Advisor, you will play a crucial role in guiding their clients through the mortgage process. Your primary responsibility will be to provide expert advice, tailored solutions, and outstanding support to ensure a smooth and stress-free experience for our customers.
Key Responsibilities:
Engage with clients to understand their mortgage needs and financial goals.
Provide accurate and detailed information on mortgage products and services.
Assist clients in completing mortgage applications and gathering necessary documentation.
Liaise with lenders, solicitors, and other stakeholders to facilitate the mortgage process.
Resolve client inquiries and issues promptly and professionally.
Maintain up-to-date knowledge of mortgage regulations and market trends.
Qualifications:
Proven experience in customer service or a related field.
Strong knowledge of mortgage products and financial services.
Excellent communication and interpersonal skills.
Detail-oriented with strong organizational abilities.
Ability to work independently and as part of a team.
Relevant qualifications in financial services or mortgage advice (preferred but not essential).
What We Offer:
Competitive hourly rate and performance-based incentives.
Comprehensive training and ongoing professional development.
A supportive and collaborative work environment.
Opportunities for career advancement within the company.
A prime location in Edinburgh with excellent transport links.
Please only apply if you are based in Scotland and can travel to Edinburgh