Warwick
Hybrid
Full-time
About this role:
We are looking for an enthusiastic and well-motivated individual to join our Contact Centre Team as a Contact Centre Team Manager, the main purpose of this role is to drive the Sales & Customer Service Team to provide World Class service.
What will you be doing?
As the Contact Centre Team Manager, you will need to demonstrate effective coordination and provide clear leadership to the team to achieve a meaningful and value added customer experience.
On a daily basis youll be responsible for:
1. Leads a team to deliver individual and team efficiency and qualitative performance targets
2. Coordinates workloads to ensure maximum productivity, as measured through agent availability metrics
3. Motivates, Coaches and Develops all team members, through planned call monitoring a...