Connect2Luton are recruiting for Housing Solutions Officers for ongoing temporary positions for Luton Borough Council.
As a Housing Solution Officer, you will be delivering an efficient, high-quality professional service to all users on housing and homelessness-related matters. The main focus will be on preventing homelessness whilst ensuring that care and support needs are met. You will also be investigating clients' circumstances and raising awareness and delivering training on homelessness, as well as collaboratively working with internal and external partners.
This is a hybrid role; you will be working 2-3 days in the office, and other days working from home, depending on Team Rota and Duty Desk.
The umbrella rate for all temporary staff is from £28 per hour to potentially £30 per hour, depending on experience and knowledge.
About the role:
1. To determine duties owed towards potentially homeless applicants under the Homelessness Reduction Act 2017.
2. To work proactively as part of a frontline team to provide support to households at risk of homelessness at the earliest opportunity.
3. Manage a caseload and undertake all appropriate investigations necessary to make sound timely decisions.
4. Identify clients with support needs, treating them respectfully, thoughtfully, and sensitively.
5. To support the development and delivery of training and/or awareness-raising events and materials for staff, colleagues, partners, and the public relating to homelessness.
About you:
1. At least 1 year of experience as a Housing Solutions Officer within the Public Sector.
2. Excellent communication and interpersonal skills, both written and verbal.
3. As an experienced housing officer, you will have comprehensive knowledge of housing legislation, welfare reforms, and the Homeless Reduction Act.
4. Experience of managing complex client caseload and ad-hoc cases.
5. A good knowledge of administrative and IT systems.
6. The ability to be self-motivated and highly organized.
7. Eligible to work in the UK.
8. Institute of Housing, NVQ Housing, or other relevant qualification or equivalent experience/education/training.
9. Occasional travel within and beyond the Council's geographical boundaries.
10. Able to attend meetings out of normal office hours.
Benefits:
1. Access to a wide range of roles nationwide, as well as exclusive roles to Connect2Luton.
2. Reward schemes such as Refer a Friend.
3. Prompt and reliable payroll system.
4. Work for an agency owned by Luton Borough Council.
About Us:
Luton Council have partnered up with Kent Commercial Service to create Connect2Luton, a recruitment managed service for all contingent temporary agency, contract, and interim roles at the Council. Connect2Luton is a trading style of Luton & Kent Commercial Services LLP - A joint venture between Luton Borough Council & Commercial Services Kent Ltd. Connect2Luton is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.
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