Contact Centre Team Manager – Exeter/Ashburton
Salary: £33,400 + Shift enhancements
Extensive Holidays: 34 days off, including bank holidays and your birthday.
Comprehensive Insurance: Share plans, life insurance, and medical insurance lite.
Wellness & Perks: Wellness programs, discount scheme, on-site parking and Cycle to Work Scheme.
Join a team dedicated to making a difference. As part of a leading international organisation, our client provides around-the-clock support to individuals, helping them live safely and independently. We’re looking for a dynamic, self-motivated Contact Centre Team Manager to lead a team of up to 20 Emergency Resolution Operators, ensuring exceptional customer service, sometimes in life-threatening situations.
Key Responsibilities:
* Lead and performance-manage a team to achieve KPIs within the contact centre.
* Conduct regular one-on-ones and team meetings to focus on performance, customer service delivery, and personal development.
* Contribute to projects that align with company strategy and drive continuous improvement in contact centre operations.
* Handle calls during peak times, manage incidents, and resolve customer complaints.
* Support recruitment and onboarding of new team members to strengthen the contact centre team.
* Ensure compliance with health and safety, security, and data protection regulations in the contact centre.
Skills & Experience:
* Proven experience in leading high-volume, ...