Sales Administrator
Aberdeen
At ARR Craib Transport Ltd, we have a vacancy for a Sales Administrator to work out of our busy Aberdeen depot. This role will involve overseeing and nurturing relationships with key customer accounts and assisting with day to day queries around orders and deliveries.
The position of Sales Administrator involves:
1. Oversee and nurture relationships with our valued and key customer accounts, ensuring their needs are met and expectations exceeded.
2. Manage and process sales orders accurately and promptly to ensure seamless customer service delivery.
3. Liaise with depot customer service teams to ensure timely and efficient resolution of customer queries and issues.
4. Utilise Excel database and other online tools to track account information, performance metrics, and sales data to inform strategic decision-making and identify areas for improvement.
5. Conduct KPI's presentation as part of scheduled meetings with customers to review performance, address concerns, and explore opportunities for growth. This may require off-site travelling to customer premises.
6. Collaborate with our partners to meet sales targets and maintain a customer-centric focus, leveraging collaboration and opportunities for mutual grow...