Manor of Groves Hotel Golf and Country Club offers a peaceful and tranquil setting in the Hertfordshire countryside. The hotel boasts 80 bedrooms all comfortable and contemporary styled and an onsite leisure club which includes a fitness suite, steam room, sauna and an indoor swimming pool as well as a beauty Spa.
We offer conference and banqueting facilities; catering for up to 400 guests, we can host all types of events; from wedding, training workshops, exhibitions to private dinners and balls.
Job Summary:
To deliver the highest quality service at all times ensuring customer satisfaction through effective management of staff resulting in the highest possible standards.
Key Duties & Responsibilities:
* Managing all aspects of all site operations on a day to day basis.
Maximising all revenue streams across all departments.
Ongoing development of departmental management and all staff through training, teamwork and communication.
To be a focal point for customer feedback and action accordingly.
Working alongside the Cluster General Manager to plan, implement and achieve the strategic plans and forecasts for the site within a specific time-frame.
Recruit, train, appraise and develop managers and staff.
Oversee rotas and manage staff costs.
Budgetary responsibilities with Hotel Manager and Finance Department.
Profit and Loss responsibility.
Cost/Purchasing Control.
Ensure that all SOPs and company standards are met with 100% consistency.
Skills and Requirements:
* To ensure customer satisfaction
* Excellent oral and written skills
* Articulate
* Meticulous with excellent attention to detail
* High energy levels
* Ability to deal with any situation that may arise
* Ability to produce consistently accurate work even whilst under pressure
* Capable of working alone and along with the team
* Honest and trustworthy
* Respectful of others and yourself
* Polite and well mannered
* To be flexible
* Experience and a similar role
* Hotel industry experience
Benefits:
* A competitive salary
* 28 days holiday (including bank holidays)
* Discount on food and beverage
This position demands leadership, excellent organizational skills, and a customer-centric approach to ensure both operational excellence and financial success.
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