Customer Complaints Advisor
We're Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online. So we're on a mission to provide just that. Lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring people, and we're looking for a Customer Complaints Advisor will lead the daily operation of the complaints function, ensuring adherence to regulatory guidelines and business requirements
Could that be you? If helping others and resolving issues effectively puts a smile on your face then we would love to find out more about you.
This role is based full time on-site at Willerby, Hull.
Here's why you'll love the Customer Complaints Advisor role..
- Responsible for the end-to-end complaints management function, including systems, policies, procedures, reporting and activities.
- Monitor customer satisfaction through all feedback channels including Trust Pilot, NPS and social media and using this insight to take effective action to improve customer experiences.
- Manage the relationship with the Ombudsman service, with support and direction from line management
- Oversee the resolution of cases which require collaboration with other areas of Quickline e.g. installations, sales, onboarding etc
Here's why you'll be g...