An exciting opportunity has arisen for a experienced Bodyshop Estimator to join our Aftersales team at Lloyd BMW & MINI South Lakes.
Salary: Basic salary £32,000 per annum with OTE of £38,000.
Hours: Monday – Friday 8.30am – 6pm, occasional Saturday mornings as required
Role responsibilities:
* Dealing with all customers in a courteous, helpful and professional manner.
* Providing estimates for the cost of repair work.
* Generating computer based estimates and carrying out vehicles imaging.
* Ensuring all estimates are accurate, comprehensive and competitive.
* Liaising with insurance companies and engineers, resolving all queries promptly and ensuring good working relations.
* Handling customer complaints effectively, referring to management where necessary.
* Liaising with the Parts Department staff on orders and ensuring customers are informed of availability for fitting.
* Handing over vehicles when promised, explaining work and collecting any payments due.
* Maintaining an accurate filing system.
* Attending training courses as required, and keeping abreast of technical developments.
* Observing all relevant Health & Safety procedures.
* Follow up any unconverted estimates and recording results.
* Carrying out other duties as required from time to time.
Rewards and Benefits:
* 30 days holiday a year (inclusive of Bank Holidays), plus an extra day off on your birthday...