Join us as a Customer Service - Personal Banker in Castle Douglas
* Youll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goals
* Well look to you to proactively find ways to continually enhance our customer banking experience
* Well support you to achieve a Foundation Certificate in Responsible Banking and build on your existing skill with full training
What you'll do
As the first point of contact in our branches, customers will be at the very heart of your role, so youll be committed to providing outstanding service in every interaction. Youll work with high levels of accuracy as you provide each customer with a seamless and positive experience.
Day-to-day, youll be:
* Having proactive conversations, understanding the needs of our customers and helping them with their banking needs
* Completing general banking requests such as payments, balance enquires and transfers
* Helping customers to understand the different ways they can bank with us and the range of services we can offer
* Identifying opportunities to help customers with simple financial products, and collaborating with other teams to provide a seamless customer experience
The skills youll need
To be successful in this role youll need to be motivated and driven to develop your career and have a customer centric approach to your work. Strong communication skil...