THE OPPORTUNITY:
Macildowie are currently recruiting for Customer Service Advisors working for a growing business based in Ashby de la Zouch.The Customer Service Role is expected to work as part of a cohesive centralised Customer Service and communications team and closely with internal functions such as Service Centre Managers, Field Sales Resources and Functional leaders on growth and retention strategies by providing complete and appropriate solutions for every existing customer and prospect to boost retention and top-line revenue growth and margin improvement. This is a fully office based permanent position working Monday to Friday.THE ROLE & YOUR RESPONSIBILITIES: Manage existing client relationships by making and taking client communications, either by phone or email.
Act as the interface between Sales, Operations Finance functions and our customers.
To plan, schedule and facilitate customer care appointments and using the company sales process and defined pricing and policies of the business,
Maximise retention performance, growth potential and reduce revenue losses in the assigned customer base in line with company expectations.
Works closely with immediate customer service colleagues, sales, and marketing leadership teams, as well as regional Service Operations, Credit Control, Billing and IT to enhance the service offering available to their portfolio of customers.
Use the company d...