Job summary
We�re looking for an exceptional IT�Support�Engineer to help us make a difference to our planet.�
As our IT�Support Engineer the job may be suitable for hybrid working, which is where an employee works part of the week in the office and part of the week from is a voluntary, non-contractual arrangement and the location advertised will be your contractual place of work.�
Our opportunity is full time, 37 hours per week. Our people are at the heart of what we do and we'll do our best toagreea working pattern that works for everyone.�
World changing work�
From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better decisions to stay safe and thrive. This is the Met Office. This is who we are.�
1. We�re�aforcefor good - focusing on our environmental and social�impact
2. We�re�experts by nature - always learning and developing to do things�better
3. We live and breathe it - putting our purpose at the heart ofdecision-making
4. We�re�bettertogether-understandingpartnerships and inclusivity make us�greater
5. We keep evolving - pushing boundaries to make tomorrow better for our�customers
Job description
Your world of expertise�
You will act as a�force multiplier across the whole business, your skills and the services we provide underpin all of the amazing work the Met Office does, you are empowered to make change and see the impact of your work.
Your key duties�
6. Providing exceptional customer experience and service, to internal Met Office staff.
7. Training & Continued professional development both on the job & with dedicated training time & paid qualifications.
8. Proactively reviewing the Incident and Task queues and taking ownership of�support�requests.
9. Supporting modem Windows desktop, hardware lifecycle, M365, and wider aspects of End user computing in the Met Office
10. Administering and updating policies, procedures, and�support�documentation
11. Show an awareness of developing process efficiency and common ways in which processes are optimised.
12. Autonomy�in provision of�support�and working under routine direction with limited discretion.
We operate an on-call roster in Technology to provide 24/7/365�support�to�respond�to operational service requirements.�This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation.�
This IT�Support Engineer role is aligned to End User Computing Engineer - Government Digital and Data Profession Capability Framework (
Person specification
Essential Criteria, skills and experience:�
1. Expert by nature�- An�understanding�of�supporting�hardware, software, and operating systems in a modern Enterprise environment, with examples of your experience in at least four of the following technical domains:
�-ITSM Tool usage for Incident Management, and workign in an ITIL framework.�
��Microsoft Operating Systems�support�(Windows 10,11 or �Windows Server 2016, 2019, 2022)
-Hardware installation and�support�(Laptop builds & upgrades, Mobile Devices, Printers)
-Active�Directory tools (ADUC, Group Policy, AD Object Management / OU�s / Entra ID)
-Software management and�support�(Package, deploy and lifecycle of software, SCCM, InTune)
-Asset management & lifecycle, maintaining secure configuration and accurate information & controlling IT assets
-Microsoft 365 & modern desktop management - M365, Intune,�Defender, Teams PSTN
2. Keep evolving�-�Logical, methodical, and with excellent attention to detail. Fast learner with an aptitude for quickly�understanding�and solving technical problems unaided. Knows when to seek help when problems requires assistance and/or no direct progress is being made ( triage/escalation).
3. Better�together�- Can work broadly�independently�and collaboratively both in troubleshooting/support�and also when undertaking project work.�Ensures deadlines are met without sacrificing quality, this requires Ownership & initiative whilst maintaining the user and service focus that drives our team.
4. Live and breathe it�- Good communication skills are a must as this is a customer facing technology role. Confidence in using multi-channel communication means (Phone, IM, E-Mail).�Enthusiasm�for technology & keeping up to date with changes in the wider tech field. Ownership of Incidents and Tasks,�driven, and delivery focused.
Benefits
Alongside your salary of �26,954, Met Office contributes �7,808 towards you being a member of the Civil Service Defined Benefit Pension scheme.
Why join us�
Our work is life-changing, often life-saving and always Met Office is accredited as a 'Great Place to Work UK 2023' and in addition has achieved a place on both the UK's 'Best Workplaces in Tech' and 'Best Workplaces for Women' lists.�
As our�IT�Support�Engineer, your total reward package will be up to �39,976 annually, which includes:�
13. �26,954�base pay
14. An outstanding Civil Service pension, with an average employer contribution of 27%
15. Recruitment Retention Allowance�(RRA)�you will be paid �2,200 per annum as a market supplement to reflect the demand for your skills. Whilst in post, you will be paid this marketdrivenallowance from April 2024 until September 2025 in your monthly�pay
16. Annual Leave starting at days (plus Bank Holidays) rising to days (plus Bank Holidays) after 5 years and�option�to buy or sell up to 5 days per year of annual�leave