Job summary
This is an excellent opportunity for the right person to join a fabulous team and to help us support our patients.
Our Reception (Patient Services) Team ensures we navigate our patients to the right service, delivered by the right clinician and at the right time.
Our practice is known across the City for providing excellent patient services for our patients.
This position includes;
1. 37 hours each week
2. £ per hour
3. Pension
4. 5 weeks annual leave plus bank holidays
Main duties of the job
Main duties will include receiving and calling patients helping assisting and directing patients inaccessing the appropriate service or healthcare professional in a courteous,efficient and effective way.
Undertake a variety of administrative duties toassist in the smooth running of the practice.
Facilitate effective communication between patients,members of the primary health care team, secondary care and other associatedhealthcare agencies.
About us
Our premises are modern, and purpose built. Our team consists of 10 Doctors, Advanced Clinical Practitioners, Practice Nurses, HCAs and a Trainee Nurse Associate. We use SystmOne and are a well-established Training Practice for GP Registrars and Medical Students.
We have over 14,000 patients over two sites and our list size is growing year on year.
We are part of Peak Edge PCN and work collaboratively across our Network area. Our Primary Care Network roles consist of Pharmacists, Health Coach, Physiotherapists, Mental Health Practitioner and a Pharmacy Technician. Access to social prescribing team.
We have a very supportive and enthusiastic management team, excellent administrative and a reception team of 12 who are well supported.
Job description
Job responsibilities
Duties and Responsibilities To Include:
Receiving and calling patients
Navigating patients to to correct service
Maintaining and monitoring the practice appointments system
Processing and distributing incoming and outgoing mail
Taking messages and passing on information
Filing and retrieving paperwork / notes
Processing repeat prescriptions and pathology links in accordance with practice guidelines
Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
Clearing and re-stocking consulting rooms as required
Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
Ensure that all office equipment is maintained in good repair including checking that equipment is stocked with paper and toners and replacing when required: reporting all faults and required repairs to the Practice Manager
Ordering, re-ordering and monitoring of stationery and other supplies when and if requested
Provision of refreshments for staff and visitors as required
Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
Arranging transport for patients where appropriate
Scanning documents into patients records
Printing and checking patient reports
General admin duties
Person Specification
Experience
Essential
5. Evidence of working in the NHS or GP practice and dealing with members of the public in face to face situations
6. Experience of working independently with minimal supervision
Desirable
7. Experience of working with e-referrals
8. Experience of summarising and coding medical records
9. Knowledge of NHS confidentiality Protocols
10. Knowledge of Health and Safety Requirements
Additional Requirements
Essential
11. Excellent communication, both written and verbal, and interpersonal skills.
12. Ability to multi-task
13. Be personable and professional in approach
14. Ability to use IT systems
15. Ability to work within a small team
16. Self motivated and proactive
17. Be flexible and responsive to the changing needs and priorities of the team/practice
18. An awareness of and commitment to Equal Opportunities.
Desirable
19. Ability to use a computerised clinical system.
20. Ability to demonstrate initiative (assessed at interview)
21. Willingness/ability to cover for colleagues absence at short notice
Qualifications
Desirable
22. Educated to O level, GCSE grade C or above, or equivalent experience