Job Description
Experian Consumer Services (ECS) is the division within Experian that is responsible for our Direct-to-Consumer products and propositions, primarily Credit Monitoring, Credit Comparison (credit cards, loans, mortgages) and ID fraud protection.
As the Optimisation Manager, you will be part of the eCommerce team who improve the commercial performance of our products, running experimentation for new features and testing the launch of new products across all our free and paid products.
You will own and deliver the optimisation strategy and testing roadmap for our free and paid products. You will be focused on improving the current commercial performance of the product (through cross-sell and upsell), and experimenting with new product ideas and testing the impact of new feature releases.
You will ensure that we promote the customer, keep a data-driven approach to all types of optimisation testing and consistently identify opportunities to improve the customer journey and our commercial KPIs.
This is a hybrid role aligned to our London office, you will need to come into the office twice a week.
Qualifications
* Experience working within an Optimisation or CRO (Conversion Rate Optimisation) role, ideally wthin a fintech or financial services environment.
* Experience running targeted testing and experimentation
* Data driven
* Proven experience improving conversion rates and testing feature releases
* Strong understanding of CRO tools and platforms
Additional Information
Internal Grade: E
* Hybrid working
* Great compensation package and discretionary bonus plan
* Core benefits include pension, bupa healthcare, sharesave scheme and more
* 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave.
Our uniqueness is that we truly celebrate yours. Experian's culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, engagement, collaboration, wellness, reward & recognition, volunteering... the list goes on. Experian's strong people first approach is award winning; Great Place To Work™ in 24 countries, FORTUNE Best Companies to work and Glassdoor Best Places to Work (globally 4.4 Stars) to name a few. Check out Experian Life on social or our Careers Site to understand why.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is a critical part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
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