Transaction Management Ops Analyst
Job Description:
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Responsibilities:
* This job is responsible for moderately complex transaction and fulfillment processing, including the movement of assets into and out of accounts.
* Key responsibilities include reconciliation, settlement, and trade and transfer support, and providing quality service and operations support for internal business partners and external clients, in accordance with established guidelines and procedures.
* Job expectations include handling operational processes which may carry medium to high levels of monetary risk and assisting in training less experienced team members.
Key Responsibilities:
* Performs moderately complex transaction processing and reconciliation with medium to large monetary impact according to the established written guidelines and procedures.
* Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service.
* Responsible for the analysis and resolution of moderately complex transactions requiring escalations and exceptions.
* Proactively identifies risk and opportunities for process improvements based on an understanding of how the work impacts other operational units.
Skills:
* Attention to Detail
* Customer and Client Focus
* Oral Communications
* Prioritization
* Problem Solving
* Account Management
* Analytical Thinking
* Coaching
* Written Communications
* Mentoring
* Research
* Result Orientation
Required Skills:
* Proficient in PC applications: Excel; Word and Outlook.
* Highly motivated, self-starter and possess the ability to work independently.
* Acute attention to detail.
* Ability to multi-task in fast-paced environment.
* Must be able to work well under pressure and exercise sound judgment and adhere to all regulatory and compliance requirements.
* Excellent written and verbal communication skills.
* Candidate is expected to demonstrate leadership qualities, flexibility and be a team player.
Desired Skills:
* Bachelor's degree or equivalent work experience preferred.
* Remittance processing or bank by mail type experience.
* Strong reconciliation and/or research and customer service capabilities.
* Recent customer service or line of business support where inquiries were managed electronically or by phone, where the employee activity input and managed the request using a case management system to document the inquiry and final results.
* Recent experience working within a team of individuals responsible for multiple deadlines, where each member of the team is required to participate to complete the day.
* Experience interacting with various levels of employees in the company or business.
* Knowledge of ACH, CashPro Online, Accurate, Trust Web and FIRS, T Imaging System.
Shift: 1st shift (United States of America)
Hours Per Week: 40
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