Manufacturer owned dealership opportunity.
We’re ideally looking for an automotive call centre operative with a minimum of 1 year experience within a similar role within the Stellantis or different automobile network. (Must be in Parts distribution or Automotive Logistics) or satisfy an assessment defined by the supplier which is supervised by the Academy. You will have demonstrable parts experience along with computer skills, including experience of operating database packages, email and internet. Working in this critical customer facing role, our call centre operatives are key to our National Parts Hubs. They are the first point of contact for our customers over the telephone so it’s vital they provide a welcoming experience. Our customers expect a high level of service and parts expertise and we don’t like to disappoint!
Stellantis is proud to be an equal opportunity employer. We are committed to equal employment opportunity and equal pay regardless of race, colour, religion, sex, national origin, sexual orientation, disability, or gender identity. Stellantis are also accredited with the Defence Employer Recognition Scheme (ERS) Gold Award, that recognises organisations that pledge, demonstrate or advocate support to the armed forces community.
Role Description:
In this role you will also:
* Become an expert in our OE & Aftermarket products offerings to our customers.
* Good communication skills and telephone manner with the ability to sell and upsell products.
* Ensure accuracy of invoicing and estimating.
* Build relationships with customers aiming to win sales, improve margins and have excellent customer service.
* Ensure all calls are handled in a timely manner.
* Participate in promotions and campaigns.
* Utilise relevant business data to understand the opportunities across all customer types and products.
* Be aware of current business processes and suggest improvements to increase efficiency and service.
* Support the development and implementation of strategies to improve profitability and efficiency.
* Provide technical & logistical assistance as well as handling all customer requests.
A Day in the Life:
“A day in the life….No two days are the same, come to think of it, no two minutes are the same! It is a fast-paced environment with plenty going on. Mainly calls for parts enquiries but we get involved in all sorts from technical help to account queries. The sales days are always a good buzz. The day flies by in the main and we have a good team that do the job and get along.”
Let's Work Together:
Stellantis &You is an integral division of Stellantis, a premier global automotive manufacturer renowned for its array of iconic brands, including Abarth, Alfa Romeo, Citroen, DS, Fiat, Fiat Professional, Jeep, Peugeot, and Vauxhall. We are committed to fostering individual growth and recognise the hard work, flexibility, and commitment of our people so we offer an industry leading benefits package alongside our competitive basic salary.
An exciting new opportunity has come up here at Parts West London. This is a great opportunity for you to become a key member of our busy parts hub.
As a Call Centre Operative you will meet all order deadlines, as directed by your line manager alongside working collaboratively with other departments of the hub to ensure that customers' needs are met.
Benefits of a career with Stellantis &You UK
We consider Stellantis &You UK to be more than just a workplace; it's a platform for building a successful career. We offer a diverse range of benefits to support your personal well-being:
* Company car scheme - up to two vehicles.
* Up to 7% Employer Pension Contribution.
* Annual Leave - 22 days increasing to 26 with continued service, plus bank holidays.
* Exclusive retail discounts - through our Rewards Apps.
* Enhanced Maternity, Paternity and Adoption Leave.
* Employee Assistance Program.
Get in touch. We are available Mon – Fri: 8am – 6pm and Sat 8.30am – 12.30pm.
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