LOOKING FOR FILIPINOS OR PHILIPPINE-BASED CANDIDATES
We prioritize the processing of one active application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your active application.
Position: Operations Assistant
Salary:800-1000 USD
Schedule: UK Time/ to be discussed
Key Responsibilities will include but not be limited to:
* Manage all live orders, from order placement to delivery completed
* Contact and liaise with merchants, customers and couriers in the event an order needs support
* Maintain data hygiene within our Operational tools when interacting with and managing orders
* Engage with customers and prospects to gather insights and understanding on how they perceive the platform and the service
* Manage the app’s Live Chat functionality and emails via Hubspot
* Answering incoming calls via bOnline phone system
Requirements and Tools:
* 2+ years of experience in Customer Service, Customer Experience, Operations, or Sales role
* Experience within the trades or construction industry is preferable but not required
* Experience using a CRM for tracking customer interactions, client uses Hubspot
* Digitally native and comfortable using multiple web-based tools to track and manage deliveries
* Comfortable working in a highly ambiguous environment where processes are constantly reviewed to provide a more scalable business
* Good communication skills, both internally with your colleagues and externally with merchants and customers
* Experience using Microsoft Office / Google Docs to a high level of proficiency