Role: Hardware Asset Management (HAM)
Contract: inside IR35
Duration: 6 months + possible extension
Location: Glasgow (twice per month)
Objective:
We seek a skilled Hardware Asset Management (HAM) PRO specialist to lead the design, implementation, and governance of end-to-end hardware asset processes within the ServiceNow platform. This role ensures compliance and efficiency in the SACM framework, focusing on asset life cycle management, optimization, and continuous improvement.
Key Responsibilities:
* Asset Lifecycle Management: Develop and support workflows and data capture for the hardware asset life cycle, from procurement to disposal.
* TCO Tracking: Record and monitor all costs, including purchase, maintenance, warranty, depreciation, and disposal.
* ServiceNow HAM PRO Optimization: Collaborate with platform teams to enhance HAM PRO functionality and processes.
* Inventory Accuracy: Maintain precise hardware inventory with automated and manual processes.
* Process Improvements: Identify and implement efficiency-enhancing improvements.
* Audits and Metrics: Support verification processes, audits, and KPI/reporting solutions for asset data accuracy and coverage.
* Access Control: Assist in defining and implementing Role-Based Access Control (RBAC) in ServiceNow.
* Data Issue Resolution: Identify and resolve asset-related data issues effectively.
* Documentation: Create and maintain comprehensive process documentation.
* Training Materials: Develop and deliver training to improve HAM understanding and compliance.
* Stakeholder Collaboration: Work with Procurement, Finance, and IT teams to meet HAM objectives.
Ideal Candidate:
A results-oriented professional with expertise in ServiceNow HAM PRO, asset management best practices, and process optimization. Excels in dynamic environments, managing priorities, and meeting deadlines.