PRS are seeking to receipt for an experienced Helpdesk Administrator based in Salford Quays. This is a contract role that runs to May 2025, Paying £13.33 per hour – based on working Monday to Friday 37.5 hours per week.
Duties based around the Planning & Coordination of workflow form the Helpdesk and Maximo (CMMS) processes and link into the Operational Planned Maintenance Team.
Client call handling and creation of faults on the CMMS.
Support on a day to day basis of the CAFM system operated at the site for the Hard FM team. In particular, offering Planning & Coordination support to the Team Leaders in the planning office to ensure the effective operation of the planned and reactive maintenance processes Responsible for the day to day monitoring of the CAFM data. (PPM and Reactive works) along with the monitoring of associated Estates services data management including reporting and monitoring of all tasks logged on the system
To support the Planning & Coordination lead to monitor on a daily basis to ensure the operation of the Payment Mechanism for Estates on the Manchester PFI site
For the day to day management, security and upkeep of the CAFM system operator’s tablet units including set up, updates & the training of users
Have administration skills and experience within a maintenance environment
Collect all data and information required by technical management
Present data and information in standard formats for technical managers. § Assist Compliance manager in collation of information from site the day to day operation of the CAFM system
Issue PPM and reactive work as required and assist in the processing of work.
Compilation of reports from the CAFM system and make any additions or requirements that may be needed to operate the system.
Manage the security and upkeep of the CAFM system operator’s tablet units liaising with Global Maximo support teams and client IT as required §
Scheduling and reporting of Maintenance plans including programming of CAFM system in line with SFG, HTM and other guidance
Handle telephone calls from the trust providing a high level of customer service.
Communication & Relationships Skills
Successful utilisation of the CAFM system at all levels
CAFM reports delivered in compliance with requirements of the PFI Contract
Supporting the Planning & Co-ordination Lead to ensure the monitoring of the CAFM system at all times
Knowledge, Training & Experience
Analytical & Judgemental Skills
Planning & Organisational Skills
Patient/ Client Care
Financial and Physical Resource
Person Specification
Proven experience within a similar role
Excellent communication skills both written and verbal
Self-motivated and able to adapt to changing priorities
Able to demonstrate an aptitude for problem solving using a logical approach
Works well in a pressurised environment
Ability to deal with people at all levels
Aware of relevant Health & Safety and general legislative matters
Must be computer literate
Must be able to demonstrate good verbal and written communication skills
Good level of mathematical skills
Desirable:
Previous experience within a Health Service context
Any specialist knowledge relevant to the health care environment
Previous experience using SharePoint and Maximo CAFM systems (desirable
What to Do:-
If you are interested then please submit your details now.
Please note if you have not heard from us within 5 days, then your application has not been successful.
PRS is an equal opportunities employer