We are recruiting for a Property / Maintenance Customer Service Advisor who has knowledge of general maintenance who i s happy to be part of a small dynamic team in an expanding student lettings company with a nationwide presence. Their vision is to deliver industry-leading accommodation experiences for both students and landlords across the country. Joining our clients team means becoming part of an ambitious, innovation-driven team committed to excellence in service.
Why Work With Our Client?
1. Be part of a company that values innovation and fresh perspectives
2. Grow your career in a company that invests in personal development
3. Collaborate with a driven, ambitious team in a rapidly growing company
4. Work alongside talented, supportive colleagues in a positive environment
Role Overview
As a Property / Maintenance Customer Service Adevisor, you'll play a crucial role within the Management team, focusing on exceptional customer service and delivering a first-class experience for our clients. You'll oversee all aspects of managing a designated property portfolio, building and nurturing relationships with landlords, tenants, and contractors.
Key Responsibilities
5. Build and maintain strong relationships with landlords, tenants, and contractors
6. Receive, allocate, and manage maintenance jobs, including invoice processing
7. Handle communications through phone, email, and WhatsApp
8. Conduct property inspections during tenancies, ensuring compliance
9. Organize end-of-tenancy check-outs and process deposit returns
10. Coordinate tenancy move-ins and manage inventories
11. Manage utilities and offer investment advice on landlords' current and new portfolios
12. Assist with accounts to keep landlord, tenant, and contractor ledgers updated
13. Support with floor plans, fire risk assessments (FRA), and Legionnaires compliance
About You
We're seeking a motivated professional with a "get stuck in" attitude who can excel in a fast-paced environment. The ideal candidate will have strong organisational skills, and a commitment to seeing tasks through from start to finish.
Required Skills & Qualifications
14. Excellent organizational skills and attention to detail
15. Strong communication skills to provide top-quality service
16. Proven ability to manage tasks from start to finish independently
17. Experience in asset management (property industry experience preferred)
18. Ability to prioritize workload and meet deadlines
19. Flexible and adaptable approach to work
20. Driving License Required
Work Details
21. Hours: 9:00 am to 5:30 pm, Monday to Friday, plus 15 Saturdays per year (10:00 am to 3:00 pm)
Benefits
22. Use of company car
23. Overtime paid
24. Commission paid
25. Paid mileage
26. Career development
27. Opportunity to be put through your ARLA
If you're passionate about property management and ready to join a forward-thinking team, we'd love to hear from you!
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.