Veterinary Receptionist - Macqueen Veterinary Centre
Practice Site:
1. Macqueen Veterinary Centre
Macqueen Vets is a 1st opinion small animal practice in Devizes, Wiltshire, that has been established for over 20 years. The practice has an excellent reputation, not only having achieved RCVS Tier 3 SA Hospital status but having also been the first practice in the UK to gain five ‘Outstanding’ RCVS awards for patient-care, consultation, team-work, client service and diagnostics. There are multiple Certificate Holders within the team, who carry out Orthopaedic & Ophthalmology referrals in house. The attractive site is well-equipped and houses a CT Scanner.
Are you passionate about making pets a priority? Here at CVS, so are we!
We are seeking an enthusiastic individual with a passion for animals to join us as a Veterinary Receptionist at Macqueen Veterinary Centre.
Location: Devizes, Wiltshire
Contract: Permanent
Hours: 40 hours per week
Shift Pattern: Monday – Friday between 08.00 – 19.15 plus a share in the Saturday 08.30 – 17.00 rota
About Macqueen Veterinary Centre:
Macqueen Veterinary Centre is a friendly small animal Veterinary practice which opened in and has been providing expert and compassionate care ever since. Set on an attractive site, with a large garden and off-road parking. The practice is staffed by a team of passionate Vets, Nurses and Support staff and offer orthopaedic, cardiology and ophthalmology referrals, CT scans, ultrasound, laparoscopic surgeries and endoscopy.
About CVS:
CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing four main business areas; our veterinary practices, diagnostic laboratories, pet crematoria and e-commerce division.
Our success is derived from the passion our people have for animals and for making pets a priority, it's what is at the heart of our work, every day.
Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:
About the role:
Day-to-day duties of the role will include:
2. Answering phones and booking appointments
3. Responding to queries via phone, in person and email
4. Registering new clients
5. Discussing insurance claims
6. Taking payments
7. And most importantly; providing a warm and welcoming experience to our clients arriving at the practice
What we're looking for in our Veterinary Receptionist:
8. Previous Receptionist experience is essential, veterinary experience is a plus!
9. Resilient with the ability to cope with potentially distressing and emotional situations
10. An excellent communicator with strong empathy
11. Excellent customer service skills and experience in dealing with members of the public
12. A positive attitude and excellent teamwork skills
13. Proficiency in Microsoft Office and other database management and operating systems
What we can offer you:
We know that benefits are key and that your personal benefits priorities will differ from others, so