About the role
The Knowledgebase Content Creator is a critical member of our Business Services team, whose main purpose is helping our customers and colleagues get the best out of our products and services.
A big part of the role is compiling, consolidating and editing draft content that will be assigned to you, that you deliver as part of our repeatable software development lifecycle model, or via Zendesk tools and other systems and sources in use at Moorepay, to meet the requirements for customer and colleague facing content. Your flexibility will ensure you’re up to the challenge of filling any gaps, as well as working with well-formed standard sources.
Ultimately, you'll be the custodian of our knowledgebases, passionately helping the business to leverage the full capability of the solution to drive improvements in the customer and colleague experience. This will drive-down demand through self-service and creating knowledgebase content, reducing contact demand and helping our customers and colleagues to work in the most optimal and efficient way possible.
This role will work from our Swinton office on a hybrid basis - 3 days office/2 days working remotely.
Key responsibilities will include:
1. Creating and managing the framework for the knowledgebase, ensuring consistent application/development across business functions thereby ensuring customers receive a consistent and high-quality experience.
2. En...