Our client is an established and successful distribution based in the Dungannon area, Due to continued expansion they require an Account Coordinator to join their team. This is an exciting opportunity for the successful candidate to gain experience in a busy and fast moving company that can offer the opportunity of career progression. Reporting to the Account Manager key duties will include: Working as a team with your dedicated Account Manager to improve customer satisfaction Deal directly with customers either by telephone, electronically or face to face Manage customer queries and resolutions Help customers use the online ordering portal and process orders Account administration including pick note creation, reports, stock/order adjustments, order entry, and processing exchanges Internal and external reporting Oversight of operations to ensure client SLAs are being achieved Work with other departments to provide support and meet deadlines Be involved in Customer planning, critical path management and forecasting providing up to date information on your account to our Planning Manager Scheduling regular calls and review meetings with your customers and any associated preparation work involved Taking ownership of the workload required, providing timely responses internally and externally to ensure your customers satisfaction Requirements: Professional experience in a sales or customer service role for at least 12 months Informative, friendly and positive attitude Demonstration of taking initiative and ownership Ability to multi-task, prioritise, and manage time effectively Strong written and verbal communication skills Excellent organizational skills and attention to detail, with problem solving skills Able to work strongly in a team, or independently Strong working knowledge of Microsoft Office Word, Excel and Outlook If interested please apply below or contact Pauline in the office to discuss confidentially Skills: Account Coordinator Key Account Executive Key Account Benefits: Company Pension Car Parking Paid Holidays Flexible start times