We are searching for a dedicated Customer Service Advisor to ensure our customers receive outstanding support and maintain high satisfaction levels. The role is based in the Financial Services industry, focused on assisting customers to navigate our products and services.
Client Details
The organisation is a well-established entity in the financial services sector, based in Nottingham employing over 2000 people. Known for their customer-centric approach, they are committed to providing top-tier services to their diverse and growing customer base. The company maintains a strong market presence across the UK, and continues to expand its operations.
Description
* Provide high-quality customer service, addressing customer inquiries and concerns promptly and professionally.
* Assist customers in understanding and navigating the company's products and services.
* Collaborate closely with the customer service team to ensure seamless service delivery.
* Implement feedback from customers to improve service delivery.
* Maintain accurate customer records and follow up on any outstanding issues.
* Contribute to the development of customer service protocols and procedures.
* Stay informed about industry developments and best practices in customer service.
* Advocate for customers within the organisation, ensuring their needs are met and expectations exceeded.