Complaint investigator £15.43 per hour (PAYE) or £20.30 (Umbrella)
* Office and site based, meeting with Tenants
* 3-6 month assignment. North Worcestershire
Respond to requests for complaint investigations for Housing Property Services, investigating all complaints thoroughly, providing a full response to the Senior Complaints Officer, ensuring that all points of the complaint are answered.
Respond to Councillor and MP enquiries directly.
This will involve:
* Interrogation of computer systems and databases
* Liaising with internal staff, contractors and agencies
* Contact with the complainant in order to achieve a resolve
* Managing your workload to endure that investigation outcomes are provided to the Senior Complaints Officer within the timescales set out in within statutory Housing Ombudsman's Complaint Handling Code.
* Ensuring that Councillors and MP enquiries are responded to in accordance with corporate timescales.
* Ensuring that any actions agreed to fully resolve a complaint/enquiry are completed.
* Basic technical knowledge of repairs and maintenance.
* This is a cradle to grave approach, the investigator will actively investigate the complaint and ensure any actions required to mitigate the complaint will actions accordingly and achieve the customers satisfaction that the compliant has been resolved in full.
You will:
Actively support a culture that, inclusive of the complainant or appellant, learns ...