Are you interested in a new career in Supported Housing, learning how to support our residents and keep our building secure? Our Housing Duty Worker role might be the first step!
As part of our new dedicated housing provision for 16-24 year olds based in Bulwell, we are looking for responsible, trustworthy, and compassionate people to join our Support Housing team to oversee the smooth running of our building and provide our residents with the support and care they require. This is your opportunity to be part of this from the very beginning!
Our Housing Duty Workers are at the heart of our housing team; being the first person most of our residents come into contact with, you will support them with anything they need while overseeing the smooth running of the building.
Being a Housing Duty Worker is one of the busiest and most varied roles in our service; you will cover everything from support work, incidents, administration, security, fire safety, cleaning support, and anything else that might arise while you are on shift.
With a specific interest in supporting young people, you will enjoy variety, love being busy, and thrive on the unpredictability of each day!
You will support our residents by:
1. Providing advice and assistance.
2. Providing keys/replacements where needed.
3. Collecting rent payments and dealing with queries or charges relating to rent payments.
4. Ensuring they understand their tenant obligations and their rights and responsibilities as outlined in the License Agreement.
5. Responding to fire alarms.
6. Being a first point of call when dealing with incidents, including emergencies, and liaising with the police and other agencies to prevent damage/harm to our residents and buildings.
7. Crisis management and incident reporting.
8. Undertaking facilities/domestic duties to maintain the upkeep of our building, if needed.
You will also support applications from prospective residents, helping with form filling and signposting to other agencies that may be able to assist them.
You will work Monday to Friday, 37.5 hours per week, on a 3-week rolling rota with advance warning of your shift patterns.
The weekly shift patterns are:
* 7am - 3pm
* 3pm - 11pm
* 11am - 7pm
We ensure our shift patterns are fully accessible by public transport, regardless of your start or finish time. We have our own team of weekend Housing Officers, so there is no need for you to work weekends unless you want overtime!
Why Work for Us?
We are looking for someone ideally with experience or an interest in gaining experience working in supported housing with vulnerable adults and young people aged 16-24 years old. However, we are also happy to provide training and development to start your career in Housing.
You will need to have an understanding of the needs of young people (aged 16 – 25) who may have drug, alcohol, and other issues. Regardless of your background, you will be confident in dealing with difficult situations and handling conflict appropriately.
This role would suit you if you have experience or a desire to learn skills for social work, youth work, housing, drug and alcohol services, rehabilitation services, sociology, security, and much more.
This role will really push your personal skills as we are looking for someone, regardless of experience, who can:
1. Work with minimal supervision, use initiative, work alone, and as part of a team.
2. Respond quickly and effectively to emergencies.
3. Deal with conflict, manage aggressive behavior, and diffuse situations effectively.
4. Communicate with people of all backgrounds and abilities, demonstrating excellent communication skills.
5. Form and maintain relationships with appropriate professional boundaries, acting as a role model for our residents.
If you are looking for career progression, we are very keen to support and develop our employees with ongoing training and qualifications. We can also provide career development as we are looking to expand this region in the next 12-24 months.
This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.
Hours: 37.5
We offer the following benefits from day 1 of your employment with us:
* Equivalent of 23 days annual leave (plus bank holidays), increasing 1 day each year for your first 5 years!
* Workplace pension with Royal London (3% employer contribution, 5% employee contribution).
* 4 x Life Insurance/Death in Service while in the pension scheme.
* Reduced school holiday childcare places at YMCA Camp Williams Nottingham & Newark.
* 10% off in our hospitality venues including the Malt Cross and the Café at our Activity Village in Newark.
* Pastoral support.
* Cycle to Work Scheme.
* Excellent opportunities for development and progression.
* Support for further study up to post-graduate level 7 courses to support your development.
* £500 refer a friend scheme applicable across the Group.
* Regular ongoing in-house training.
* Eligible to join the Blue Light Discount scheme.
* Staff events and annual celebrations.
* On passing your probation, you can select from one of the following additional benefits:
* Private medical and dental cashback scheme with Westfield Health and access to Westfield Rewards for high street discounts.
* £120 cash annual contribution towards either travel costs, childcare costs, or private gym membership.
Apply now!
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