Job Title: Head of IT Service Management
Location: Warton. We offer a range of hybrid and flexible working arrangements – please speak to your recruiter about the options for this particular role.
Salary: £80,100+ depending on skills and experience
What you’ll be doing:
* Define and implement a comprehensive IT service management strategy aligned with business goals
* Lead and manage a team of service management professionals, including service desk, incident, problem, service design, and transition specialists
* Oversee service operations, ensuring efficient incident and problem resolution, high service availability, and user satisfaction
* Select, implement, and manage IT service management tools to optimise processes and workflows
* Drive continuous improvement initiatives to enhance the maturity and effectiveness of service management practices
* Establish and maintain service level agreements (SLAs) with internal and external stakeholders
* Provide expert guidance and recommendations on service management best practices to product teams as they design, build, and implement new or updated products to the IT environment
Your skills and experiences:
* Proven experience in IT service management, ideally with a recognised certification (ITIL, ITSM, SIAM)
* Knowledge of industry best practices and emerging technologies in IT service management
* Strategic thinking: Aligning IT service management with business goals
* Leadership: Building and motivating a high-performing service management team
* IT Service Management (ITSM) and Service Integration and Management (SIAM) knowledge
* Deep understanding of frameworks like ITIL and ITSM best practices
* IT and business stakeholders engagement and management
Benefits:
You’ll receive benefits including a competitive pension scheme, enhanced annual leave allowance and a Company contributed Share Incentive Plan. You’ll also have access to additional benefits such as flexible working, an employee assistance programme, Cycle2work and employee discounts – you may also be eligible for an annual incentive.
Closing Date: 13th November 2024
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
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