Stratospherec Limited – Worthing, West Sussex
Position: Lead IT Support Analyst - Worthing, West Sussex (Office based) - up to £36,500 plus excellent benefits
My client is a nationwide company based in Worthing, West Sussex, offering a wonderful opportunity for an ambitious Lead IT Support Analyst with experience in mentoring a small team. This is a fantastic opportunity to work with a dedicated team providing quality IT support to the group’s users across all its offices.
Responsibilities:
1. Provide 2nd line support and address complex 3rd line issues.
2. Mentor and supervise junior staff.
3. Work on IT-related rollouts and projects.
4. Liaise between helpdesk, infrastructure, and software development teams.
5. Report to senior managers.
Qualifications:
1. Proven experience in first line support and strong second-line support, with some third line support.
2. Ability to supervise and mentor a small team.
3. Strong technical skills in repairing and maintaining PC equipment.
4. Extensive knowledge of Windows and Windows Server.
5. In-depth knowledge of Active Directory, Office 365, and Entra ID.
6. Excellent communication skills and a calm, professional telephone manner.
7. Proactive approach to problem-solving and continuous improvement.
8. Ability to work flexibly in a dynamic environment.
This role offers a competitive salary up to £36,500 and an excellent range of benefits. Please note that this is an office-based role at the company’s office in Worthing, West Sussex.
#J-18808-Ljbffr