Job summary
Colte Partnership has an exciting opportunity for an enthusiastic and pro-active receptionist to join the team based in Colne Medical Centre, on a part time basis for 24 hours a week as follows:
1. Monday
2. Tuesday
3. Wednesday
4. Thursday
Main duties of the job
5. Booking appointments.
6. Greeting patients.
7. Answering queries from patients and outside agencies and/or signposting to appropriate members of staff.
8. Updating patient records.
9. Processing correspondence.
10. Liaising with patients using various communication methods.
About us
The Colte Partnership is very much At The Heart of Primary Care, being the largest GP partnership in north east Essex; comprised of 9 local GP practices across Colchester and Tendring. We care for approx. 98,000 patients. Our Head Office is in Feering.
We pride ourselves on working to be at the forefront of primary care in our region, and have many exciting ventures on the horizon.
Each of our branches has its own character, and family friendly ethos, which is why our patients love coming to us (and tell us so in our regular patient surveys). However, being a large partnership means we can offer so much more than a local branch can by itself with specialist clinics, social prescribing and innovative support such as regular dementia cafes, armed forces support and even child first aid classes for parents. We strive to look after our employees as well, with generous annual leave, flexible and family friendly working, and support during difficult times such as free counselling. We also work as three collaborative primary care networks (PCNs) which span across Colchester and Tendring:
11. ARA - Ambrose Avenue Group Practice, Riverside Medical Centre & Ardleigh Surgery
12. RMT - Mersea Island Medical Practice, Tiptree Medical Centre & Rowhedge Medical Centre
13. WCW - Walton Medical Centre, Colne Medical Centre & Wivenhoe Medical Centre
Job description
Job responsibilities
Ifyou would like to find out more information about this role, please do nothesitate to get in contact with us.
Person Specification
Experience
Essential
14. Good standard of education including Maths and English.
15. Experience of working within and providing customer service.
16. Previous reception experience.
17. Ideally have experience working within primary care.
18. Strong IT skills and the ability to use computer based systems.
19. Experience of EMIS would be desirable, however full training will be given to a suitable candidate.
20. Excellent communication skills both written and orally.
21. Positive approach towards patients and other visitors either in person or over the telephone.