Description
:
Content Editor
Location: Bristol, Onsite
Salary: Up to £ 23,657.50 per annum
Likewize Support provide knowledge solutions and technical support for a range of world class brands, from banks & cell phone networks to retailers. Our Digital Delivery (DD) function creates the content for those support tools underpinned by continuous insight.
The Content Editor writes articles, specs, step-by-step troubleshooter scripts and other support content that enable non-technical people to resolve technical problems and find the answers to general device queries.
The role requires the editor to have an excellent command of English and the ability to answer complex questions in a simple and easy-to-understand manner. In addition, an excellent understanding of Likewize Support’s editing tools and software is required (full training will be provided).
The tools will be used on both agent and customer facing platforms.
Core requirements
1. Create new content in response to:New product releasesVoice of customer insightClient requests and feedbackOperating system updates/releasesMarket trends
2. Ensure that customer’s questions return the right answers within the search tool
3. Review existing articles, specs and troubleshooter script content on a regular basis
4. Review and update content in response to insight & feedback
Strategic requirements
5. Play a key role in implementing our content strategy by providing the right content delivered appropriately (format).
6. Utilise and appraise available insight
7. Adhere to best practice standards in content creation and delivery.
Skills/Experience
8. Good grasp of spelling and grammar
9. Clear writing style with good attention to detail
10. Ability to explain complex processes clearly and without ambiguity
11. Image and text editing familiarity (e.g. Photoshop, Fireworks, etc)
12. Basic HTML
Personal attributes
13. Confident pro-active approach – able to propose & crucially follow through
14. Technically capable, curious independent thinker- Interest in technology
15. Adept in problem solving & resolution
16. Team player with a ‘can-do’ attitude
17. Ability to work independently and meet deadlines
18. Diligence, attention to detail and the mindset of taking pride in your work
We offer a competitive compensation and benefits packages, along with opportunities for professional growth and development.
Ensure Fairness & Embrace Differences
We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.
We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated – and are essential to our success.
Fluent in multiple languages? Be sure to inform our talent team during the recruitment process!