About the role
At Essex and Suffolk Water, we believe in delivering an excellent experience to all our customers. As a Customer Advisor, you will be answering inbound calls, dealing with customer queries, taking payments over the phone, and offering any guidance and support.
Don’t worry if you do not have Customer Service experience, we have a dedicated training team here to support you to ensure you have all the tools you need to be a successful Customer Advisor! You will also receive support and guidance from your colleagues and Team Managers who are always happy to support!
About you
Our customers are at the heart of our business which is why our Customer Service Advisors will be positive, and empathetic, have great communication & listening skills, be able to work as apart of a team, and have basic computer skills.
In return, you will receive a family feel, friendly team who are passionate about keeping everyday fun at work, with monthly social events and lots of incentives!
Here at Northumbrian Water/Essex & Suffolk Water, we embrace and value Diversity, Inclusion and Equity which means bringing your full self to work. We encourage and welcome all applications, as we believe and strive to be an equal opportunity employer committed in having a diverse community represented within all our teams, structures, and organisation. We have our colleague network groups, including Rainbow Support Network (LGBT+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks too.
About us
Here are NWG we strive to make Northumbrian Water Group (NWG) a Great Place to Work, for all. We embrace and value Diversity, Inclusion and Equity and encourage you to bring your full self to work. As an equal opportunity employer we’re committed to having a diverse community represented across our business.
We’re aware that not everyone will have every skill listed in the job description, and that female candidates are less likely to apply if they don’t have the full range of skills, however if you have some of the skills listed, we 'd encourage you to apply.
NWG at a glance:
Our purpose at NWG is caring for the essential needs of our communities and environment, now and for generations to come.
We do this by providing reliable and affordable water and wastewater services for our customers.
We make a positive difference by operating efficiently and investing prudently, to maintain a sustainable and resilient business.
Our vision is to be the national leader in the provision of sustainable water and wastewater services. To support us in achieving our vision, we have five core values which are the guiding principles, defining who we are, what we do and how we do it.
Our benefits
We’re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues.
Benefits to include, here’s just a few of them:
1. Enhanced maternity pay
2. Paid Sick Pay
3. Enhanced annual leave with additional special leave for Christmas Eve and New Year’s Eve – this is in with the pay deal so might not always be included.
4. Company pension scheme
5. Digital GP
6. Award winning wellbeing website
7. Employee Assistance Programme
8. Life assurance
9. Qualification loans
10. Professional subscription
11. Buy and sell annual leave
12. Discounts and cashback offers