Job Role: Customer Relationship Manager
Location: Emsworth
Setting: Care Home
Hours: 20 hours - Monday to Friday
Salary: £16 per hour plus quarterly bonus
Do you have a background in care homes? Are you outgoing, friendly, organised, professional and driven? I am currently working with a client who is looking for a part-time Customer Relationship Manager who understands how important it is to build relationships with prospective residents and their families. This role would be ideal for someone who is looking for a great career while also working around school hours, studying etc.
Job Purpose:
As the Customer Relationship Manager, you will lead all sales and marketing efforts to achieve and maintain occupancy levels, and meet revenue targets in alignment with budget expectations. You will engage potential residents, provide detailed information, conduct tours, and assess pre-admission needs. You will also manage sales inquiries, generate leads, and build relationships with key stakeholders including local authorities, healthcare professionals, and social workers.
Your role will be to ensure a seamless transition for new residents while delivering a high level of customer satisfaction and nurturing strong relationships with residents and their families. This is why previous experience within a care home environment is essential to understand the resident experience as well as the role.
Key Objectives:
Sales and Marketing
• Take ownership ...