Family Liaison Officer
Middle Wallop, Hampshire
Start: ASAP
Duration: Ongoing
40hours per week
£17.00PH Umbrella PAYE / £12.90PH PAYE
FLO Role
To maintain high levels of customer satisfaction our client requires that a full time, dedicated Family Liaison Officer (FLO) is assigned to every project, acting as the one-stop contact point for our families. It is vital that all our customers are duly informed and communicated with regarding all works which directly or indirectly impacts their day-to-day life, throughout the duration of the project.
Key Responsibilities
Information between the family and the construction team must be communicated in a clear, personable and understandable way.
Attending Subcontractor/ pre-start meetings to gain overview of project, scope of works and programme.
Ensuring families have ample notification of works due at their property, time scales etc including 14 day notification letter.
Ensuring any surrounding homes which may be affected by works but are not on the programme receive surrounding property notification plus map where needed.
Familiarise oneself with the working area, compound, welfare unit etc for when project commences.
Speaking with the families pre-start to determine any special requirements i.e. hu...