Customer Service Administrator
Reports to: Customer Service Team Leader
Based at: Birmingham Service Centre
Salary: £24,024 pa
40 hrs per week
Job purpose:
To provide the Operations Manager with a high level of call taking activity and data entry within the Call Centre customer service department, serving the community in partnership with the NHS.
Key Responsibilities:
* Answering the telephone in a high activity call centre environment whilst obtaining and verifying information from the client and inputting onto computer system
* Inputting and retrieving data from the in-house computer system and provide information by answering questions and offering assistance, where possible
* Telephone technicians out in field to pass on relevant information about repairs in a timely manner.
* Enhance organisation's reputation by accepting ownership for accomplishing new and difficult requests.
* Problem solving by clarifying issues, researching and exploring answers and alternative solutions.
* Escalating unresolved problems
* Adhering to Equal Opportunities and Dignity at Work as per the company policy
* Any other duties relating to the role as requested by your line manager or the Company.
Skills and Qualifications:
1. Basic I.T. skills
2. Accuracy at record keeping