CUSTOMER EXPERIENCE MANAGER
UP TO £50,000 + UP TO 15% BONUS
HYBRID – ROMFORD – 1 day a week in the office
Increase your chances of an interview by reading the following overview of this role before making an application.
THE COMPANY
This insurance business is growing rapidly in the UK, Ireland, and Australia, covering over 30 million customers!
THE ROLE
As a Customer Experience Manager, you can expect to be involved in the following:
* Take responsibility for designing, implementing, and managing customer experience projects
* Drive CX, satisfaction and retention for the business
* Work closely with the wider marketing team to align on end-to-end CX strategies
* Manage the customer journey roadmaps across all brands and markets
* Understand data and customer feedback to work on regular qual and quant analysis
YOUR SKILLS AND EXPERIENCE
* Experience in the Financial services space is needed, with Insurance being a nice-to-have
* Data driven experience with ability to show results achieved
* GA4 experience is needed
* Dashboarding and visualisation is also necessary
BENEFITS
* Salary up to £50,000
* Bonus up to 15%
* Hybrid working
* Opportunity to lead on CX for the business
How to apply
Express your interest by sending your CV to Theo via the apply link on this page