Our client in Peterlee is looking for an Account Manager to join their Customer Services team.
The role of Account Manager – Customer Services is one which involves a high degree of interaction with some of the best hospitality businesses in the UK, and beyond. As part of a busy and mutually-supportive Customer Services team, the role is key to building and maintaining great customer relationships, handling new orders, queries and major projects.
The role is office based in Peterlee and you will deal directly with key customers via telephone and email. You will need to be an experienced Customer Services professional with a minimum of 2 years’ experience in a similar role. Ideally, they are looking for Graduate calibre candidates who are capable of working with minimal supervision as you will largely be responsible for your own workload management.
You will also need to have excellent communications skills as you will be dealing with customers at all levels of organisation size and sophistication. The role involves processing a lot of detailed information and each project will be different, so you will need to be adaptable and capable of retaining knowledge.
You must be proficient at the use of computerised systems and be able to use Microsoft Office programs.
Our client is highly respected for their attention to service and believe that the quality of the relationship with the customer is at the heart of that service.
Key Duties will include:
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