Flowrite is the UK’s leading National Air Conditioning & Refrigeration Company specialising in reactive repair, maintenance and installations within the Leisure & Hospitality, Retail, Commercial and Public sectors.
Part of the Airedale Group who offer the complete end to end solution in providing commercial kitchens across the food service industry. If you are looking for job security and the scope to progress, we offer excellent career opportunities as a rapidly growing business, employing 700+ people across the UK.
Job Overview
Working closely with the PPM Administrators, Parts Team, Operations Management and Customers, the Contract Administrators will be responsible for day to day operations, scheduling of works for our engineering team and the first point of contact for our customers.
Proactive in ensuring the following responsibilities are carried out in a timely fashion, have a full understanding of works associated with the Customer and their contracts, and take ownership of all works from an administration point of view, including but not limited to:
Key Responsibilities
* Acting as first line of contact for Customers, to provide outstanding Customer Service at all times and answer all incoming calls and emails professionally.
* Dealing with day to day enquiries from Customers, Operations Managers, Engineers and External Contractors
* Raising work orders for all customer call outs and associated tasks
* Liaising with customers ...