Job summary
We are re looking for an enthusiastic Practice Manager withstrong leadership skills and excellent communication abilities. The successfulcandidate will help ensure excellent patient care and support a positive,growth-focused environment for the staff. They will be responsible foreffectively managing the day-to-day operations of the practice, with supportfrom the GP Partner.
Main duties of the job
To provide a leadership role in the practice to support theGP Partner to deliver a comprehensive, quality driven service to the patientpopulation.
Developing, in conjunction with the Partner, the strategicdirection of the practice through business planning and development, deliveringon agreed objectives in the Practice Development Plan.
To initiate, manage and maintain an effective communicationsstrategy, which will encompass internal and external communication.
Manage and maintain an effective human resources strategy toachieve the most effective and resource efficient staff skill mix.
Develop, manage and maintain management policies andprocedures to ensure that the practice premises are maintained to a highstandard, and adhere to the Health & Safety at Work guidelines and ensure the practice complies with CQC regulations.
To identify the IM&T needs of the practice and implementa policy which takes account of current national and local strategy.
About us
We are a small friendly practice with a patient populationof approximately 2500. Our team currently consists of a GP Partner, practice manager ((this role is available from October 2024), Nurse, Healthcare Assistant, and 4 Administrative staff.
We are dedicated to providing high quality, safe, patient centered care to improve the health, well-being and lives of patients and their aim to provide the best Primary Care Services possible working within local and national governance, guidelines and resources.
Our surgery is located on main road - Barnsley Road, Sheffield and close to Northern General Hospital.
There is a private car park to the back.
Job description
Job responsibilities
Overseeing day-to-day operations of the practice, ensuring staff achieve their primary responsibilities
Functional management of all clinical & administrative staff
Direct line management of staff
Managing the recruitment process
Establishing, reviewing & regularly updating Job Descriptions and Person Specifications
Managing contracts for services cleaning, gardening etc
Leading change & continuous improvement initiatives
Coordinating the reviewing & updating of all practice policies & procedures
Developing, implementing & embedding an efficient business resilience plan
Managing the financial elements of the practice
Ensuring the team reach QOF targets
Coordinating the practice diary, ensuring meetings are scheduled appropriately
Liaising at external meetings as required
The producing of practice newsletters on a quarterly basis
Managing the Patient Participation Group
Managing all complaints effectively
Ensuring compliance with legislation & deal with disciplinary issues accordingly
The management of the premises, including health and safety aspects such as risk assessments & mandatory training
Managing the practice IT system, delegating staff to act as administrators.
Ensuring compliance with IT security & IG
Coordinating of all projects within the practice
Maintaining the practice website
Deputise for the GP at internal & external meetings
Act as the primary point of contact for NHS(E), ICB, community services, suppliers & other external stakeholders
Person Specification
Qualifications
Essential
1. Good standard of education with excellent literacy and numeracy skills.
2. Leadership and, or management qualification
Desirable
3. AMSPAR qualification.
4. Educated to degree level in healthcare or business.
Experience
Essential
5. Experience of working with the public
6. Experience of managing accounting procedures including budget and cash flow forecasting
7. Experience of working in a healthcare setting
8. Experience of performance management including appraisal writing, staff development and disciplinary procedures
9. Experience of successfully developing and implementing projects
10. Experience of workforce planning, forecasting and development
11. Relevant health and safety experience
Desirable
12. NHS or primary care general practice experience.
13. Experience of working with multidisciplinary teams.
14. Relevant health and safety experience.
15. Experience of chairing meetings, producing agendas and minutes
Essential Skills and Personal Attributes
Essential
16. Essential Skills
17. Strong communication skills, both verbal and written.
18. Experience of working at management level.
19. Knowledge of employment law, health and safety legislation, and risk assessment.
20. Experience in recruitment, staff appraisals, performance management, handling grievances, and disciplinary issues.
21. Skilled in motivating teams, enhancing morale, and cultivating a positive work environment.
22. Experience of financial management, including budgeting and financial forecasting.
23. Experience in handling payments, record keeping, managing accounts, and payroll.
24. Proficient in IT, with the ability to learn and use new software.
25. Familiarity with GDPR compliance and the ability to ensure it.
26. Strong leadership and negotiation skills.
27. Conflict resolution and complaint handling experience.
28. Excellent problem-solving and organisational skills.
29. Demonstrable strategic and business management experience.
30. Effective at networking and collaborating within multidisciplinary teams.
31. Capable of working autonomously and being resourceful and self-motivated.
32. Quick to grasp new concepts and self-direct own learning.
33. Skilled in driving and managing change.
34. Availability to work outside regular office hours.
35. Essential Personal Attributes
36. Honest, reliable, and trustworthy.
37. Diplomatic, empathetic, and calm under pressure.
38. Adaptable, proactive, and resilient.
39. Commitment to maintaining strict confidentiality.
40. Confident and assertive with strong interpersonal skills.
41. Holds a full UK driving licence