About the Job
We are seeking a skilled and enthusiastic customer service representative to join our team at Teleperformance. As an inbound customer service agent, you will be responsible for delivering excellent customer service to clients of Lloyds Banking Group.
Job Responsibilities
* Customer Interaction: Handle inbound calls with professionalism and courtesy, providing a positive experience for customers.
* Query Resolution: Resolve customer queries efficiently and effectively, ensuring a high level of satisfaction.
* Compliance: Ensure all customer interactions are compliant with regulatory requirements.
Requirements
* Excellent communication and interpersonal skills
* Ability to work in a fast-paced environment
* Good listening and problem-solving skills
* Accuracy and attention to detail
Benefits and Salary
* An estimated hourly salary of £11.44
* Competitive holiday entitlement
* Access to employee assistance programmes
* Career progression opportunities
* Recognition and reward schemes
* Lifestyle benefits and discounts