Full Time, including some regular Saturdays
Scope
As Practice Manager, you will be responsible for dispensing spectacles and providing support and guidance to practice staff. Being pro-active, recognising the importance of high-quality care and customer service will inspire your team to always aim for the highest standards.
Main Responsibilities
* Working Monday - Saturday with a day off midweek
* Usual working hours of 9am-5:30pm
* Ensure practice efficiency and compliance with Company procedures
* Ensure total customer satisfaction with products and services
* Be an effective leader, motivating, supporting, training and developing staff
* Ensure patient numbers and sales targets are maximised
* Be responsible for quality control in all areas
* Manage stock control
* Maintain exceptional standards of cleanliness and presentation throughout the practice
* Be responsible for health and safety standards across the practice
* Work with the Marketing Team to maximise marketing effectiveness at a local level, identifying opportunities and creating appropriate campaigns
* Identify and drive cost efficiencies
* Ensure that the sale and supply of spectacles and Contact Lenses only takes place under the supervision of a registered optician for children under the age of 16 years and those who are registered sight impaired (partially sighted) or severely sight impaired (blind)
* Interpret optical prescriptions written by optometrists or ophthalmologists
* Give advice to patients on lens type, frames and styling
Personal Specification - Skills, Knowledge and Experience
* Previous management experience would be desirable, or a proven track record of managing, engaging with and developing a team
* Strong background in customer service
* The ability to handle dispensing tools confidently with dispensing experience which includes:
o Interpret optical prescriptions written by optometrists or ophthalmologists
o Give advice to patients on lens type, frames and styling
o Take frame and facial measurements to ensure correct fit and positioning
o Advise patients when adjustments or repairs to spectacles are needed
o Select, manage and order a range of optical products
o Order lenses from prescription houses
o Check lenses on delivery to ensure that they meet the required specifications
* Proven track record of driving business performance through sales, customer satisfaction, and cost efficiencies
* Excellent verbal and written communication skills
* Ability to put the customer first and act in a professional manner in all situations, able to act with tact and discretion
* Positive and outgoing
* Flexibility – able to be flexible on days worked and provide cover to other practices in the local area
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