Job Title: Compliance and Complaints Officer
Location: Stockport
Contract Details: Temp To Perm
Salary: £15.38 - £19.23 per hour
Working Pattern: Full Time
About Our Client:
Our client is a dynamic finance company, known for their commitment to delivering exceptional customer service. They are seeking a skilled Compliance and Complaints Officer to join their dedicated team.
Benefits & Perks:
* Competitive salary
* Opportunity for career growth and development
* Friendly and supportive work environment
* Training and professional development programmes
* Good work-life balance
* Exciting challenges and opportunities
Responsibilities:
1. Undertake complaint handling in line with the Company's guidelines and policies
2. Negotiate the best outcome for customers and third parties involved
3. Bring customer complaints to a swift and fair conclusion
4. Draught and issue responses to complaints in a timely manner
5. Maintain complaint handling records and log
6. Provide regular management information on complaints
7. Conduct regular reviews of policies and procedures to ensure compliance with regulations
8. Make recommendations for improvements to the Managing Director
9. Manage and handle the...