As a Retentions Advisor, your primary responsibility will be to retain existing customers by understanding their needs, resolving concerns, and offering tailored solutions. You will play a key role in maintaining positive customer relationships and ensuring client satisfaction to minimize churn rates. This role will involve using strong communication and problem-solving skills to engage with customers, build rapport, and highlight the benefits of staying with the company.
Key Responsibilities:
* Engage with customers who are considering leaving the company to identify and resolve any issues.
* Provide personalised solutions and offers to retain customers.
* Communicate effectively via phone, email, and other channels to address customer concerns.
* Maintain a thorough understanding of the company's products and services to recommend the best solutions.
* Handle customer complaints and inquiries professionally, ensuring a high level of customer service.
* Achieve individual and team retention targets and contribute to overall business success.
What We Offer:
1. Salary: Competitive basic salary of £23,898, with the opportunity to earn up to £26,500 OTE through performance.
2. Shifts: Flexible working schedule, 5 days out of 7, between 8am and 9pm.
3. Training: 3 weeks of comprehensive initial trai...