POSITION SCOPE
To provide an efficient and friendly luxury reservation service, build and design individually tailored and personalized experiencesfor each guest creating memorable experiences and guest loyalty. Promoting all aspects of the Resort facilities confidently and passionately, maximizing revenues to achieve budgeted and forecasted targets
JOB FUNCTIONS
1. Provide a professional and timely response to all incoming telephone and email enquiries, ensuring that responses meet the department SOP.
2. Efficiently handle high levels of sales enquiries for the individual traveler from various sources including phone calls, e-mails, booking agencies and third party booking websites
3. Prepare detailed, relevant, personalized high quality sales quotes for every enquiry in an extremely professional verbal or written manner
4. Accurately record all reservation details in various appropriate booking systems, including but not limited to bedrooms, golf, spa, outdoor activities, dining and transport
5. Correctly input all requirements of the booking systems such as rate codes, market codes, accounting instructions, operational directives, guest information, payments and correlation to source
6. Continue communication with all guests after initial booking is made and assist them to amend details or further build programmes and finalize details until day prior to arrival when accurate and informative rese...