SC Cleared 3rd Line Support Specialist
Location: 100% remote
Department: Technology Operations - Technical Systems
Position Type: Full-Time
About the Role:
3rd Line
Windows Server
Azure
Networking
Storage
VMware
Hyper-V
Cloud
Solar Winds
We are seeking an experienced 3rd Line Support Specialist to join our Technology Operations team. In this role, you will provide expert-level technical advice and support, working closely with the Technical Systems Manager and Head of Technical Operations. Your primary responsibility will be to ensure the effective delivery of technical services to our customers, focusing on the infrastructure, servers, systems, communications, and services.
As a 3rd Line Support Specialist, you will manage and coordinate team activities, promote best practices, and ensure that service targets are consistently met. You will play a key role in diagnosing and resolving complex and high-risk issues, as well as analyzing persistent problems to provide long-term solutions. Additionally, you will contribute your expertise to technical teams and projects, ensuring the stability and scalability of our infrastructure.
Key Responsibilities:
Investigate, diagnose, and resolve complex technical problems to maintain service levels, collaborating with users, staff, the Service Desk, and suppliers as needed.
Provide 3rd Line technical support to operational and project teams, offering your expertise to resolve issues and gui...