We are looking for an Events Assistant to join our Events Team based in Coventry.
An Event Assistant is required to play an integral part in the day-to-day co-ordination of events and on the day event management. The Event Assistant will deliver a first-class experience and provide a seamless service whether it’s a live, virtual or hybrid event and ensure the event runs smoothly from start to finish.
Duties and Responsibilities
1. To liaise with the client upon signature of contract, to assist with co-ordination of the event.
2. To issue a function sheet which details the client’s requirements to relevant teams (i.e. catering).
3. To ensure all meeting spaces are set up as per AMTC standards and the client brief.
4. Ensure that all delegates are welcomed in a friendly and professional manner.
5. Ensure client events run smoothly from start to finish.
6. Advise the events team and other relevant contacts on changing client needs relating to IT, room layouts and catering.
7. Set up and clear rooms, move furniture and equipment as required in accordance with AMTC Health and Safety and manual handling requirements.
8. To be a point of contact for any queries during the day and ensure that these queries are dealt with efficiently.
9. To build client and staff relationships to the benefit of the operation.
10. To cover reception when required, providing excellent customer service in accordance with standard operating procedures.
Person Specification
We are looking for a candidate who is/has:
1. Understanding of the events industry including event co-ordination, event management and F&B service delivery (required).
2. Good level of IT skills – proficient in the use of all Microsoft Office packages (required).
3. Basic understanding of virtual meeting/event platforms with a desire to learn more (desirable).
4. Knowledge of the Condeco booking system (desirable).
Competencies / Behaviours
1. A personable and articulate team player, presentable at all times with excellent customer service and organisational skills.
2. Willing to travel throughout the UK to support offsite events, if required.
3. Willing to work evenings and weekends, if required.
4. Demonstrates a willingness to learn and advance skills.
5. Self-motivated and positive with the ability to meet deadlines.
6. Pragmatic hands-on approach to problem solving.
7. Can work independently and as part of a team.
8. Ability to remain calm under pressure.
9. Ability to demonstrate problem-solving abilities.
10. Self-motivated with a positive ‘can-do’ attitude and a willingness to learn new skills.
11. Ability to adapt and embrace change.
12. Commitment to observing the MTC’s Equality & Diversity Policies.
13. Always striving to improve the event delivery experience.
General Skills / Attributes
1. Excellent attention to detail.
2. Excellent problem-solving skills, with the ability to work under own initiative, quickly make a judgement and implement effective action.
3. Excellent time management.
4. Evidence of working in a complex environment and dealing with change (desirable).
For more information, please see the job description attached.
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